Privacy policy

Who we are

Down the Hatch Diner runs two restaurants: 13 Antigua Street, Edinburgh EH1 3NH and Port Edgar Marina, South Queensferry EH30 9SQ. Questions about this policy can be sent to hello@downthehatchcafe.com.

Enquiries and pre-orders

When you use our contact form we receive the details you enter, such as your name, email address and message, by email so we can reply. Pre-order forms you email to us are used only to prepare your booking.

We keep these emails only as long as we need them to deal with your enquiry or booking, and we never sell your details.

Bookings, vouchers and social media

Table bookings are made through OpenTable and gift vouchers through VoucherCart. Our Instagram and Facebook links take you to those sites. Each of these services handles your information under its own privacy policy.

Visitor statistics

Our website uses Lovable's built-in visitor analytics to understand how the site is used. It uses no cookies, stores nothing on your device, doesn't keep IP addresses and doesn't identify visitors. Lovable collects this data for us. Lovable's privacy policy (https://lovable.dev/privacy) explains how it handles it.

It records the pages visited, where visitors came from, their country, browser, operating system and device type, how long they stay, how fast pages load, and errors. Detailed data is kept for 90 days and daily summaries for a year. This is recorded for every visitor.

Other services on our pages

Our fonts are loaded from Google Fonts, which means your browser contacts Google when a page opens. The maps on our Contact page are provided by Google Maps, which may set its own cookies. Google's privacy policy explains how it handles this data.

Your rights

You can ask us for a copy of the information we hold about you, or ask us to correct or delete it, by emailing hello@downthehatchcafe.com. You can also complain to the Information Commissioner's Office (ico.org.uk).